Terms & Conditions

Who we are

Elion Holidays - Sri Lanka designs and operates personalized journeys in Sri Lanka. Our office is at 17A, Alfred House Gardens, Colombo 03, Sri Lanka. You can reach us at info@elionholidays.com or +94 77 712 3458.

Quotes, invoices, and booking confirmation

• A 50% payment is required to confirm your booking, unless your invoice states a different advance.
• The remaining balance must be settled upon arrival unless stated otherwise (for example during peak periods).
• During Peak and High Seasons, full payment is required 60 days prior to the arrival date.
• Quoted rates are typically valid for 48 hours after the invoice is sent.
• Please share payment confirmation with us in writing.
• A booking is confirmed only after we have received the requested payment and issued written confirmation.

Payment methods

• We accept payments via Direct Bank Transfer, Western Union, or Online Payment Link.
• For Online Payment Link transactions, a bank charge of 3.6% of the advance will apply, together with applicable government taxes.
• If payment is made via payment link, the card holder must present relevant identification and check in to the hotel or villa.

What is included

Your invoice and itinerary describe the services included in the booking (for example accommodation, transfers, experiences, and guiding). Anything not listed is excluded.

Terms and conditions of the relevant property will be transferable to the guests once the booking is confirmed. All extra bills must be settled directly with the hotel or villa at check-out.

Amendments

Any amendments to your booking must be requested in advance and may incur additional charges. Changes that reduce the total booking amount are treated as a partial cancellation under our refund policy.

Cancellation and refunds

Cancellations must be communicated in writing. There is a one week grace period after payment. Refunds are the full amount minus a $30 service fee and minus bank charges. See our Cancellation & Refund Policy for the full details.

Travel documents and guest responsibilities

• You are responsible for valid passports, visas, vaccinations, and any other entry requirements for Sri Lanka.
• Guest names on the booking must match travel documents.
• We strongly recommend purchasing travel insurance to cover unexpected events, including cancellations, medical emergencies, and travel delays.

Supplier services

Hotels, villas, transport providers, and activity operators are independent suppliers. We take care in selecting them, but we are not liable for loss, injury, delay, or dissatisfaction arising solely from the acts or omissions of a supplier, except where required by applicable law.

Changes outside our control

Weather, road conditions, wildlife movement, public holidays, strikes, government restrictions, and similar events can affect an itinerary. We will offer a reasonable alternative where we can. Additional costs from changes you request, or from events outside our control, may be payable by you.

Website use

Content on this website is for general information and trip planning. Package details, availability, and prices can change until a booking is confirmed in writing. You may not copy, scrape, or reuse our content for commercial purposes without permission.

Governing law

These terms are governed by the laws of Sri Lanka. If a part of these terms cannot be enforced, the remaining parts still apply.