Cancellation & Refund Policy
Last updated: 20 August 2026
This policy explains how cancellations, postponements, amendments, and refunds are handled for bookings made with Elion Holidays - Sri Lanka. It matches the cancellation terms used on your invoice, unless a specific booking states otherwise in writing.
How to cancel or postpone
All cancellations and postponements must be advised in writing via WhatsApp or email. Verbal requests, messages to a hotel, or informal notes are not treated as a valid cancellation.
- Email: info@elionholidays.com
- WhatsApp / phone: +94 77 712 3458
- For reservations made with Elion Holidays, any communication sent directly to the hotel will not be accepted as a cancellation.
Grace period
There is a one week grace period after payment. If you cancel in writing within this period, the refund terms below still apply.
Refund amount
Approved refunds are the full amount paid, minus a $30 service fee and minus bank charges. Bank charges include any card, transfer, or payment-link fees already incurred (including the 3.6% charge applied to online payment links).
Peak and high season
During Peak and High Seasons, full payment is required 60 days prior to the arrival date. Late payment or cancellation during this period may affect the refund due, depending on supplier terms that apply to your itinerary.
Amendments and partial cancellation
Any amendments that reduce the total booking amount will be treated as a partial cancellation and may be subject to the refund terms stated above. Other amendments must be requested in advance and may incur additional charges.
How refunds are paid
Refunds are returned to the original payment method where possible. Processing times depend on the bank or payment provider and are outside our control once the refund has been instructed.
Related booking terms
- Payment is requested to secure the booking due to peak season or as requested. Quoted rates are typically valid for 48 hours after the invoice is sent.
- Please share payment confirmation with us in writing.
- An additional charge of 3.6% of the advance is added as a banking charge and government taxes for online payment links.
- Terms and conditions of the relevant property are transferable to guests once the booking is confirmed.
- All extra bills must be settled directly with the hotel or villa at check-out.
- If payment is made via payment link, the card holder must present relevant identification and check in to the hotel or villa.