Privacy Policy

Who is responsible for your data

Elion Holidays - Sri Lanka is the controller of personal data collected through this website and our booking process. Our office is at 17A, Alfred House Gardens, Colombo 03, Sri Lanka. For privacy requests, email info@elionholidays.com or call +94 77 712 3458.

Information we collect

• Identity and contact details: name, email address, phone number, and country.
• Trip details: preferred travel dates, destinations, group size, budget, and other preferences you share on the booking or contact form.
• Booking and payment records: invoices, payment confirmations, and related correspondence. We do not store full card numbers on this website; card payments are processed by the payment-link provider.
• Technical data: IP address, device and browser type, and pages visited, through standard server logs and essential cookies needed to run the site.

How we use your information

• To respond to enquiries and design a proposed itinerary.
• To confirm, manage, and fulfil your booking, including invoices and payment follow-up.
• To share necessary guest details with hotels, transport providers, and activity operators so they can provide the booked services.
• To send service messages about your trip. We will not use your details for unrelated marketing unless you have asked us to.
• To keep records required for accounting, tax, and legal purposes.

Who we share information with

We share personal data only where it is needed to deliver your trip or to run the business:

• Hotels, villas, drivers, guides, and experience operators named in your itinerary.
• Payment processors and banks when you pay by transfer or payment link.
• IT and hosting providers who process data on our instructions to operate this website.
• Professional advisers or authorities where we are legally required to do so.

Cookies

We use essential cookies to keep the website working, including session cookies for signed-in staff. Preference cookies may remember language or display settings. We do not sell personal information. You can block non-essential cookies in your browser; some features may then work less smoothly.

How long we keep information

Enquiry data is kept for as long as needed to handle your request and any follow-up trip planning. Confirmed booking records are retained for the period required by accounting and tax rules in Sri Lanka, and then deleted or anonymised when they are no longer needed.

Your choices

You may ask us to access, correct, or delete personal information we hold about you, or to restrict how it is used, subject to legal record-keeping duties. To make a request, email us at the address above. We will respond as soon as reasonably possible.

International transfers

If you are contacting us from outside Sri Lanka, your information will be processed in Sri Lanka and may pass through our hosting and payment providers in other countries in order to handle your enquiry or booking.

Updates

We may update this policy from time to time. The latest version will always be published on this page, with the date shown above.